Current Average Support Turnaround Time:
Up to 24 Hours (usually 12)
Store Operating Normally.
If you are having problems please see this article, and let us know if you suspect that there may be a problem.
Sales are temporarily disabled as we attempt to resolve an issue with the store and payment processing. No current eta on when it will be restored.
Sept 29/2017 Websites Unreachable
We’re currently experiencing a widespread website outage caused by what seems to be a serious issue with our domain provider hover. It appears to be affecting a large number of sites across the internet and not just mine, but unfortunately as it’s a dns problem it’s affecting email too. I will update you when I have an update.
Serious Issues on Google Chrome
We are currently experiencing some serious issues caused by the hosting / server environment that is affecting the display of the site. I am working to address as soon as possible.
PREVIOUS - DEC 29th
Previous Issues with existing downloads due to the new server resolved (I hope). If you're still experiencing problems please let us know
New Server Transition
I am currently in the process of moving the store to a new hosting provider and a new server is currently in the testing process. There may be some downtime and some unusual behaviour while this is going on.
Current Status of Transition: Transfer in Progress. The new hosting site is setup and the process of moving the domain over is currently is complete. The store is now back online. If you notice any problems please use the "submit a ticket" link above to let us know.
Minor Pay Pal Issues
We are currently experiencing a very sporadic issue where PayPal transactions are not completed. We are investigating. See this article for more details, and a workaround if you're having issues.
We will be moving to a new platform in January which will resolve the issues
I hope you all enjoy a very peaceful Christmas and a happy new year. Over this festive season, I will be taking some time off, and so my customer support answering hours will be reduced. While you can still send support requests, I will not be available to answer support requests on the 25th and 26th of December and also the 1st of January. I will respond to queries as soon as possible after that time.
September 30th, 2016: Issue Reported
An issue with our store server was reported which prevented downloads and purchases being completed on the store. This was found to be caused by a corrupt Wordpress file following a scheduled update. The issue has now been resolved.
August 2016: Issue With PayPal
An ongoing issue with PayPal has prevented some transactions from being completed. The issue was found to be related to the way PayPal's servers interacted with our store server.
This issue has now been resolved. We are now using a better PAyPal gateway, and the issues appear to have been resolved